MANAGED IT SERVICES
Simple, predictable IT support with clear pricing and no surprises
Upgrade your IT systems and strengthen your security with our flexible Managed IT Service plans.
We’ll help you spot vulnerabilities, tighten your defences, and streamline your workflows so your team can work more productively. And as a bonus, all our clients can recycle their e-waste for free.
Get dependable support, better security, and a long-term IT strategy — all with simple, transparent monthly pricing.
Part 1 – Audit/Report & Proposal
We'll give your infrastructure a thorough check-up and propose an IT strategy along with a costed roadmap. This comes with a custom proposal just for you.
Part 2 – Choose your plan
With your tailored proposal, you can now make an informed decision and choose from our three plans, each offering different levels of protection and features.
Part 3 – Itemised out-of-scope work
We itemise all out-of-scope work and associated costs so you can budget with confidence.
PART 1
Infrastructure Audit/Report and Proposal
“We don’t guess, we don’t assume”. Before we recommend any solutions, we’ll conduct a thorough audit of your setup to understand your specific needs. This ensures we provide the perfect fit for your organisation.
Think of it as a personalised IT roadmap. During the audit, we’ll assess your current practices, user count, office setup, and data complexity. Based on your organisation, we’ll recommend one of three audit packages:
Core audit
Perfect for small teams (up to 10 users) with a straightforward setup.
Standard Audit
Ideal for mid-sized organisations (10-50 users) with a standard level of complexity.
Advanced Audit
Designed for larger organisations (50+ users) with multiple locations and diverse data sets.
After the audit, we’ll walk you through the results. We can meet in person or online to discuss the findings, address any concerns, and create a customised plan. Our audits are tailored to your specific needs. Contact us to discuss your organisation and get a pricing estimate for your ideal audit package.
PART 2
Base IT
For essential IT need and minimal changes
Ideal if you’re a small team with simple IT support needs and very few changes from month to month. You’ll get essential support, routine maintenance and security updates — just what you need to keep everything running smoothly.
Smart IT (most popular)
For balanced, flexible IT support at great value.
Perfect for businesses that want a good balance of features, security and cost. You get everything BASE IT offers, plus discounted project work and dedicated support. Think of it as the Goldilocks plan - just right for most organisations.
Total IT
For fully-inclusive, worry-free IT with no extra costs.
It includes everything in SMART IT but with no hidden fees! Need onsite support or a new computer setup? Done and dusted. It's the ultimate IT peace of mind package, all-inclusive and hassle-free. The only additional charges in this plan are for
TABLE OF FEATURES
| Feature | Base IT | Smart IT | Total IT |
|---|---|---|---|
| Unlimited remote support Get as much help as you need (Business hours: 09.30–18.00) |
✓ | ✓ | ✓ |
| ITGUYS management app Stay on top of your IT with a handy app |
✓ | ✓ | ✓ |
| Automated OS and Office updates Automatic updates keep you safe and up-to-date |
✓ | ✓ | ✓ |
| 24x7x365 monitoring We catch problems before they cause trouble |
✓ | ✓ | ✓ |
| Enhanced Antivirus with Endpoint defence and response* Stop viruses and hackers in their tracks |
✓ | ✓ | ✓ |
| Guaranteed response time* Get help fast |
6 hours | 4 hours | 2 hours |
| Documentation for your company’s IT Understand your IT setup easily |
✓ | ✓ | ✓ |
| Management reporting & executive summary Stay informed about your IT health |
– | ✓ | ✓ |
| Technology business review meeting / IT Roadmap Plan your tech future with us |
Annual | Biannual | Quarterly |
| Onsite support* We can come to your office if needed |
Standard rates | VIP rates | Included |
| Asset & inventory management Keep track of all your tech stuff and who uses it |
– | ✓ | ✓ |
| Email filtering* “Wash” your email to minimise spam, phishing and malicious activity |
– | ✓ | ✓ |
| Microsoft 365 / Google Workspace backup* Safeguard your cloud data with triple daily backups to a separate location |
– | ✓ | ✓ |
| Change Requests Easy team onboarding and offboarding with our form |
£100 per CR completed | Included | Included |
| Password manager Say goodbye to password headaches |
– | ✓ | ✓ |
| Security awareness training suite (online service) Educate your team about the risks of working online – your “human firewall” |
– | ✓ | ✓ |
| Web/DNS filtering Block unwanted websites and protect your team online |
– | ✓ | ✓ |
| Dark web monitoring We’ll tell you if your passwords are leaked |
– | – | ✓ |
| Vulnerability scanning Find and fix security weaknesses before it’s too late |
– | – | ✓ |
| Cyber Essentials and documentation preparation Show the world you take security seriously with Cyber Essentials |
– | ✓ | ✓ |
| Per-user monthly price (ex VAT) | £75 | £95 | £155 |
All prices are exclusive of VAT. (E&OE)
PART 3
What’s not included in each plan
We like to keep things simple and transparent. Here’s what you need to know about what’s not included in each plan — and will cost extra.
Any extra fees are clearly explained before work begins, so there are no surprises.
Base IT – what's not included:
– Onsite support
– Changes to your setup: Adding or removing users, changing devices, or other substantial changes
– New hardware
– Service subscriptions and licenses
Smart IT – what's not included:
– Onsite support
– New hardware
– Service subscriptions and licenses
Total IT – what's not included:
– New hardware
– Service subscriptions and licenses
CALCULATE YOUR COSTS
Use this tool to get a ballpark monthly estimate for your IT support package. We’ll confirm everything with you before we start working together.
Estimated monthly investment
This is an estimate, not a formal quotation. We’ll tailor pricing to your organisation, tech stack and exact needs.