WHAT WE DO
Managed IT support that ticks every box
A managed IT service contract enables organisations to prudently and efficiently partner with a specialist IT company that looks after other businesses just like yours. And typically for less than the cost of employing someone in-house.
OUR 3 MAJOR OUTCOMES
A tailored IT strategy that works for your business
We don’t just fix things that are broken. By taking the time to understand our partners and their challenges we are able to devise an IT strategy which provides three major outcomes:
- Cyber risks to your business are not ignored but put centre stage. Using a clear “traffic-light” system, we highlight your weaknesses and present costed solutions as part of an IT roadmap.
- We help to ensure your tech is working for you, not against you. By looking at your business challenges we have a greater understanding of what good looks like for you. Save time and be more productive.
- You get an IT strategy aligned with your business and financial goals. We will help you achieve them, justifying your IT investment and allowing you to focus on business growth and development.
IT MANAGEMENT AREAS
The explainer
IT management for any business covers many areas and it can be hard to picture. This visual explainer below breaks down the main areas to help you understand it better.
AUDIT/REPORT & PROPOSAL
CORE PLAN
SECURITY PLUS PLAN
INFRASTRUCTURE SERVICES
BOLT-ONS & ADDITIONAL SERVICES
AUDIT/REPORT & PROPOSAL
Audit/Report & Proposal
We always audit clients before we offer any proposals as part of our due diligence process.
During this discovery process, we shall decide whether you require a Basic Audit (e.g. up to 10 users all in one office with a simple set-up), a Typical Audit or a Complex Audit (e.g. 90 users spread over three offices with lots of different unlinked data sets).
After the audit/report has been completed, recommendations would be delivered either in person or online meeting allowing both sides to discuss the outcomes and plan a way forward.
CORE PLAN
Core Plan
Our (mandatory) Core plans overview:
Essentials plan: this gives you the absolute minimum level of support we believe any company needs to be productive and safe. There are some specific additional charges (see PART 5)
Standard plan: this is our most popular plan, and we believe gives you the sweet spot in terms of the level of cover and response from us as well as a discounted project/ad hoc work hourly rate. There are some specific additional charges (see PART 5).
Premium plan: this is exactly what it says. Premium. There are NO extra costs as found in PART 5 other than new hardware or subscription costs (e.g., Microsoft 365 licenses). Onsite? Included. New user setup? Included.
| ESSENTIAL | STANDARD | PREMIUM | |
|---|---|---|---|
| Unlimited remote support Get as much help as you need (business hours) | ✔️ | ✔️ | ✔️ |
| ITGUYS management app A desktop app that allows you to initiate support requests | ✔️ | ✔️ | ✔️ |
| Automated OS and Office updates Helps keep your device secure and optimised | ✔️ | ✔️ | ✔️ |
| 24x7x365 monitoring Impending issues can be resolved before a crisis | ✔️ | ✔️ | ✔️ |
| Enhanced Antivirus with Endpoint defence and response Helps stop ransomware in its tracks | ✔️ | ✔️ | ✔️ |
| Guaranteed response time We will respond to your requests within these times | 4-hour | 2-hour | 1-hour |
| Documentation for your company’s IT So you know what your IT setup is and how it works | ✔️ | ✔️ | ✔️ |
| Management reporting & executive summary Monthly reports of issues, calls and state of play | ✔️ | ✔️ | ✔️ |
| Technology business review meeting IT Roadmap: Strategic review of how technology is supporting business and financial goals | Annual | Biannual | Quarterly |
| Onsite support Where required, our engineers can visit your office | Standard rates | VIP rates | ✔️ |
| Asset & inventory management What tech you have, who has it and what is its status | ✔️ | ✔️ | ✔️ |
| Email filtering “Wash” your email to minimise spam phishing and malicious activity | ✔️ | ✔️ | ✔️ |
| Microsoft 365 / Google Workspace backup Thrice daily backups of your cloud data to a segregated backup location | ✔️ | ✔️ | ✔️ |
| Annual IT risk analysis Manage your business risk by assessing the gaps in your security and resolving them | ✔️ | ✔️ |
SECURITY PLUS PLAN
| ESSENTIAL | STANDARD | PREMIUM | |
|---|---|---|---|
| Password manager A centralised password management app helps your team maintain unique, secure and randomised passwords. | ✔️ | ✔️ | ✔️ |
| Dark web monitoring Alerts for any work credentials on sale on the dark web | ✔️ | ✔️ | ✔️ |
| Web/DNS Filtering Prevent access to prohibited or non-business compliant internet sites | ✔️ | ✔️ | ✔️ |
| Domain name security/management Protect your domain by secure access and monitoring | ✔️ | ✔️ | ✔️ |
| Security awareness training suite (online service) Educate your team about the risks of working online “Human firewall” | ✔️ | ✔️ | |
| Vulnerability scanning (monthly) Identify gaps in security with your device and networks | ✔️ | ✔️ | |
| Test restore of mailbox and dataset Demonstrate your backups are working! | ✔️ | ✔️ | |
| PII data intelligence Identify where personal information is stored without authorised purposes (GDPR compliance) | ✔️ | ||
| Onsite security awareness training (annual) + simulated phishing attacks (quarterly) See who clicks on (safe) dodgy links and train them to spot these in the future | ✔️ | ||
| Cyber Essentials ready and documentation preparation Help demonstrates your company’s commitment to cyber security | ✔️ |
INFRASTRUCTURE SERVICES
Infrastructure Services
This is based on your existing and recommended set-up, which includes:
Server management
Servers are a crucial business component and require an additional level of cover from us to ensure that it stays working well and securely.
Router management
Routers require security updates and monitoring to ensure that they are not vulnerable and work optimally.
Firewall management
Ensuring that the firewall is patched against the latest security threats requires regular monitoring and alerting.
Printer management
Ensuring that your team can print and it’s up to date with the latest software, enabling it to work to its capacity as well as securely (yes, printers can get malware!).
NAS management
Your NAS needs to be kept up to date for security as well as fine-tuning to ensure that it works well.
BOLT-ONS & ADDITIONAL SERVICES
Bolt-ons & Additional Services
Over and above our core plans, some businesses only want specific extra features or bolt-ons. That’s fine by us! See our list of tailored services below.
Password management software
Randomise all your passwords and store them in an encrypted app that runs on all your devices. Unlock access with one master password, and share out access to your team with graduated access rights. Beef up your security in five minutes.
Dark Web Monitoring
Online identities are for sale all over the dark web. Our service trawls the murky depths of this world and reports back breached accounts, often with unencrypted passwords. Better to know what’s going on than ignore it.
Vulnerability Scans
Our security scanners map out all the devices on your network such as computers, routers, and scanners and check each one’s security level. Better to know what is not secure and fix it than find out after the fact.
Risk Intelligence
This data protection app looks for sensitive and “personal” information across a network and sends alerts when incorrectly stored data is identified. Vital for GDPR.
Security Awareness Training with simulated phishing attacks
Humans are probably the weakest link in IT security; without training, many users may be simply unaware of underhand techniques or red flags. Our simulated (safe) phishing attacks, with a follow-up training course, walk users through many real-world scenarios, what to look out for and how to keep safe.
Web-filtering
- Stop users from accessing malicious websites which link to viruses and ransomware.
- Restrict users from accessing inappropriate websites (e.g. adult content, offensive material).
- Prevent access to social media sites, for a more productive workforce.
Email-filtering
Minimise spam, filter out viruses and protect against “zero-day” attacks.
Server support
- Managed server monitoring for an optimised system with minimal downtime.
- Regular software and hardware updates to enhance performance.
- Easy backups and simple file restore tests.
Full server restore test
Annual full restore-testing onto our ITGUYS test server for disaster recovery planning.
Cloud backup for servers and for desktops
- A belt and braces backup solution that’s secure and encrypted to protect your key data and safeguard against theft and fire.
- Full business compliance, allowing you to retain data for a specified amount of time and retrieve it in the future.
Router support
Your router is your first line of defence against internet attacks. We offer full configuration and updates to keep it safe.
NAS (Network Attached Storage) support
- Updates, backups and protection using a combination of local backup (USB) and cloud-based methods to ensure your precious data is fully retrievable.
- Remote monitoring of devices and alerts of any potential hardware issues.
Email backup and management
As a Microsoft and Google partner, ITGUYS can manage Office 365 and G Suite environments on your behalf, ensuring data security, backup and optimisation of your key online services.
VOIP systems
ITGUYS resells VOIP systems and can order and configure a system tailored to your needs, allowing you to have a robust communications system.
Hardware procurement and supplier liaison
ITGUYS can supply your business with all your hardware needs and work with suppliers to get equipment that fits your requirements and budget.
Internet Connectivity
ITGUYS can organise and implement your internet connection, based on your requirements, along with a failover or backup connection to provide connectivity even if your main connection fails.
Leased line provision
If your business absolutely depends on a fast internet connection with a guaranteed level of speed and service, a leased line solution provides a one-to-one connection, ensuring a higher quality internet connection with enhanced SLAs. ITGUYS can organise this for you.
Mobile phones & contracts with our partners at EE
We can source great deals for phones and contracts, based on your needs. Let ITGUYS take the stress out of organising your company’s mobile devices.
HOW THIS HELPS MY BUSINESS
What's in it for me?
Outsourcing your organisation’s tech to ITGUYS frees up your time to focus on what you should really be doing: growing your business. We are your trusted tech partner who guides, advises and supports your progress.
Win back time
You didn’t start your business to spend hours fixing technical glitches and inefficient workflows. Luckily, we did! We take care of your tech, so that you can focus on the stuff that matters.
Protect the life blood of your business
Lose your data, lose your business. By outsourcing your security to an IT support company that eats tech for breakfast, we’ll ensure this never, ever happens. Peace of mind for you, bacon for us.
Super slick systems
Your team is only as good as the tech that serves them. We’ll ensure your technical systems work optimally to support your employees day in, day out — free from frustrating glitches.
Zero downtime
Our business doesn’t stop, so we don’t expect yours to. Our weekly, out-of-hours maintenance programmes happen while you sleep, so you can hit the ground running with your morning coffee.
Flexible pricing plans
When it comes to business tech, there is no one-size-fits-all. That’s why we offer pricing options for every stage of your business, that give you exactly what you need, when you need it, and at affordable prices.
Invest and grow
We treat IT support as an investment, not a cost. So when you invest in us, we’ll help you review, cost and develop an IT strategy that supports your business vision, both today and for years to come.