Pricing
Get dependable support, better security, and a long-term IT strategy — all with simple, transparent monthly pricing.
OUR PLANS
Simple, predictable IT support with clear pricing and no surprises
Upgrade your IT systems and strengthen your security with our flexible Managed IT Service plans.
All pricing below is an estimate based on a typical business.
Base IT
For small teams who want essential support and basic protection, without extras.
From
£75 per user/per month (ex. VAT)
- Up to 9-hour guaranteed response time
- Annual technology business review meeting (IT Roadmap)
- Standard rates for onsite support
Plus:
- Unlimited remote support
- ITGUYS management app
- Automated OS and Office updates
- 24x7x365 monitoring
- Enhanced Antivirus with Endpoint defence and response
- Documentation for your company's IT
- Management reporting & executive summary
- Asset & inventory management
- Email filtering
- Microsoft 365 / Google Workspace backup
Not included:
- Plan setup changes
Smart IT (most popular)
For teams scaling operations and needing stronger cyber protection and proactive IT support.
From
£95 per user/per month (ex. VAT)
- Up to 4-hour guaranteed response time
- Biannual technology business review meeting (IT Roadmap)
- VIP rates for onsite support
Everything in Base IT, plus:
- Free plan setup changes
- Password manager
- Security awareness online training suite
- Web/DNS filtering
Total IT
For businesses with complex risks and compliance needs, with fully managed IT and advanced protection.
From
£155 per user/per month (ex. VAT)
- Up to 2-hour guaranteed response time
- Quarterly technology business review meeting (IT Roadmap)
- Free onsite support
Everything in Smart IT, plus:
- Dark web monitoring
- Vulnerability scanning
- Cyber Essentials and documentation preparation
For a full breakdown of the plans, please go to Plans Deep Dive.
COST CALCULATOR
Estimate your monthly cost
Use our calculator tool to get a ballpark monthly estimate for your IT support package. This is an estimate, not a formal quotation. We’ll tailor pricing to your organisation, tech stack and exact needs, and confirm everything with you before we start working together.
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This is an estimate, not a formal quotation. We’ll tailor pricing to your organisation, tech stack and exact needs.
PLANS DEEP DIVE
Get the full breakdown of our plans
Take a deep dive into our plans and discover more about each service we provide.
Base IT plan deep dive
A secure, well-managed IT foundation for day-to-day operations. Both Smart IT and Total IT build on this foundation.
Unlimited remote support (business hours)
- Unlimited remote support during business hours: 09:30–18:00, Monday to Friday.
- Contact us by emailing support@itguys.com or calling our support line.
- We log and triage your ticket, then work with you to resolve the issue — printing, email, software problems, login issues and more.
- This is your day-to-day reactive support for anything stopping you getting on with your work.
ITGUYS management app on every device
Our lightweight management app sits on each supported device and does three key jobs:
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Monitoring & alerts
- Monitors critical events (disk space, hardware errors, malware signals, missing updates) and alerts our team.
- Where possible we fix issues automatically; if we need your input, we’ll get in touch.
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Easy support requests
- Create a support ticket directly from the app.
- Access useful device information for audits and troubleshooting.
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Secure remote access (with your permission)
- Allows our engineers to remote into your device when you request help.
- Gives us administrative access needed to resolve issues securely and efficiently.
Automated operating system & Office updates
- We automatically manage core operating system and Microsoft Office updates to keep devices secure and stable.
- No need to remember to run updates — we handle it centrally as part of keeping your estate healthy.
Enhanced antivirus with endpoint detection & response (EDR)
- Every device is protected by enhanced antivirus with endpoint detection and response (EDR).
- EDR helps detect and stop ransomware and suspicious behaviour in real time.
Guaranteed response time (SLA)
- The Base IT plan includes a guaranteed response time of up to 8 business hours.
IT documentation
- We maintain documentation of your IT environment so you always know what you’ve got and how it fits together.
- This typically covers where your data lives, how it’s backed up, and which key systems and services are in use.
Management reporting & executive summaries
- Regular management reporting to provide visibility into device health, security posture, and tickets raised/resolved.
Annual technology business review (TBR)
- An annual review to align your IT strategy with business goals and update your roadmap.
On-site support (optional extra)
- On-site support is not included in the Base IT plan by default.
- If you need an engineer on-site, it’s provided at an agreed hourly rate.
Asset & inventory management
- We keep track of your devices and who is using them, so you always know:
- which kit you have
- who it’s assigned to
- its status and lifecycle
- This helps you understand where your data is and plan hardware refreshes sensibly.
Email filtering
- Advanced email filtering to quarantine spam, phishing, and malware before they reach inboxes.
- Suspicious messages – spam, phishing and malware – are quarantined before they reach your inbox.
- You can review quarantined items and release legitimate messages if needed.
- This is a key line of defence, as email is still one of the main routes for cyber attacks.
Microsoft 365 / Google Workspace backup
- Independent, third-party cloud backup for Microsoft 365 or Google Workspace, backed up three times daily.
- If something goes wrong (deletion, corruption, account breach), we can restore from the separate backup set.
Change requests (joiners & leavers)
- On the Base IT plan, change requests are chargeable (e.g. new starters, leavers, licence/access changes).
- This “pay per change” model suits organisations with very low staff turnover.
Smart IT plan deep dive
Everything in Base IT, plus stronger security and more proactive support.
More frequent technology business reviews
- At least twice-yearly technology business review meetings (every six months as standard, or more frequently if you prefer).
- This gives you a more regular cadence to adjust your IT strategy as your organisation evolves.
Preferential on-site support rates
- On-site support is still not bundled, but you benefit from a preferential on-site hourly rate compared with Base IT.
- Ideal if you know you’ll need occasional on-site visits but don’t require them all the time.
Faster guaranteed response time
- Smart IT includes a faster guaranteed response time of up to 4 business hours.
- Ideal if IT issues have a higher impact on your operations and you need quicker reaction from our team.
Change requests included
- User change requests are included in the Smart IT monthly fee.
- New starters, leavers and standard access changes are covered without additional per-form charges.
- Particularly good value if you have regular staff turnover or growth.
Secure password manager for all users
- A business-grade password manager for your team, available on desktop/laptop browsers and mobile devices.
- Features include a zero-knowledge fully encrypted vault, SSO with your email identity (or a strong master password), and generation/storage of unique complex passwords for each service.
- The goal is to remove password headaches and reduce risky habits like re-using the same password everywhere.
Online security awareness training
- Ongoing cyber security awareness training focused on real-world risks.
- Includes short, engaging video modules, practical phishing/scam guidance, and safe-working best practice.
- Simulated phishing emails test awareness (nothing harmful happens if clicked); repeat clickers can be enrolled in additional training.
- This tackles the reality that people are often the weakest link in cyber security.
Web and DNS filtering
- Web/DNS filtering to block unwanted and risky websites.
- Can be configured to block known malicious sites and optionally block categories such as social media, adult content, alcohol, weapons and more.
- Reduces cyber risk and helps ensure browsing aligns with organisational policies during work time.
Total IT plan deep dive
Our most comprehensive, highly proactive support — for organisations that want IT fully off their plate.
Shortest guaranteed response time
- Guaranteed response within 2 business hours on reported issues.
- This is our fastest SLA and is designed for organisations where downtime and disruption have a significant impact.
Quarterly technology business review meetings
- Quarterly technology business review meetings as standard.
- A regular drumbeat to review performance and incident trends, refine cyber security posture, update your IT roadmap, and align IT plans with upcoming projects and organisational changes.
- In practice, this makes us feel much closer to an embedded, outsourced IT department.
Cyber security assessments
- Regular cyber security assessments to identify where you are most at risk.
- Includes risk of business email compromise, exposed/leaked credentials discovered online, and weak/misconfigured security controls.
- You get clear, practical recommendations so you can address risks rather than just being told they exist.
Vulnerability scanning & hardening
- Ongoing vulnerability scanning across your endpoint devices and your Microsoft 365 / Google Workspace environment (if applicable).
- We look for missing patches, insecure configuration and other weaknesses.
- Findings are prioritised and fed into a remediation plan to reduce your attack surface and harden your setup.
Project scoping and planning included
- Our time for project scoping and planning is included for agreed projects.
- Examples: combined cyber security improvement programmes, infrastructure upgrades, redesigning your environment for better security and resilience.
- The work required to design your environment and prepare it for advanced security measures is part of the service rather than an extra consultancy line item.
Onboarding and setup costs included
- Standard remote onboarding and configuration work to get your environment into a secure, supportable state is included.
- Where we need to be on site as part of onboarding (e.g. agreed security reviews or technical setup tasks), that work is included within the onboarding project scope.
- Larger one-off projects outside the agreed onboarding scope can still be quoted separately.
New user setups included
- On the Total IT plan, full new user setups are included.
- Typically covers creating accounts, assigning standard licences, configuring profiles/policies, and setting up devices in line with your organisation’s standards.
- This means you can grow your team without worrying about extra setup charges each time.
FREQUENTLY ASKED QUESTIONS
Frequently asked questions about our plans
What is a managed IT service?
A managed IT service means we handle your day-to-day IT for you. From setting up devices and user accounts to managing security, email, and access to tools like SharePoint, we keep everything running smoothly.
We onboard new staff, securely offboard leavers, and take care of the IT details—so you can focus on your business.
How do you handle onboarding and offboarding users?
We manage all onboarding and offboarding of users for your company. You can outsource the entire process to us, so you don’t have to worry about device setup, access, or removal when staff join or leave.
What's not included in the standard plans?
Hardware purchases (like new computers), Microsoft/Google licenses, and some specialist services (e.g., VoIP phone systems, internet connectivity) are billed separately.