Upgrade your IT systems and security with our flexible managed services plans. We’ll help you identify vulnerabilities, boost your defences, and improve your workflows, helping with productivity. Plus, all clients can recycle their e-waste for free!
Clear pricing, no surprises:
- Part 1: We’ll give your infrastructure a thorough check-up and propose an IT Strategy along with a costed roadmap. This comes with a custom proposal just for you.
- Part 2: Choose from our three plans, each offering different levels of protection and features.
- Part 3: So you can budget with confidence, we itemise all out-of-scope work and associated costs.
PART 1
Infrastructure Audit/Report and Proposal
“We don’t guess, we don’t assume”. Before we recommend any solutions, we’ll conduct a thorough audit of your setup to understand your specific needs. This ensures we provide the perfect fit for your charity.
Think of it as a personalised IT roadmap. During the audit, we’ll assess your current practices, user count, office setup, and data complexity. Based on your charity, we’ll recommend one of three audit packages:
- Basic Audit: Perfect for small teams (up to 10 users) with a straightforward setup.
- Typical Audit: Ideal for mid-sized charities (10-50 users) with a standard level of complexity.
- Complex Audit: Designed for larger charities (50+ users) with multiple locations and diverse data sets.
After the audit, we’ll walk you through the results. We can meet in person or online to discuss the findings, address any concerns, and create a customised plan.
PART 2
Are you a small team content with minimal IT changes? Then the BASE IT Plan might be your perfect fit. It provides basic support, regular maintenance, and security updates – the bare essentials to keep your tech humming.
But if you seek a balance of security, features, and affordability, the SMART IT Plan (our most popular!) is where it’s at. You get everything BASE IT offers, plus discounted project work and dedicated support. Think of it as the Goldilocks plan – just right for most charities.
For those with demanding IT needs and a desire for zero surprises, the TOTAL IT Plan is a dream come true. It includes everything in SMART IT but with no hidden fees! Need onsite support or a new computer setup? Done and dusted. It’s the ultimate IT peace of mind package, all-inclusive and hassle-free. The only additional charges in this plan are for Microsoft/Google licenses and new hardware costs.
Your chosen plan may have additional charges, detailed in PART 3.
PART 3
Charges NOT Included in the Managed Service Plan
Apart from the TOTAL IT “all-in” plan (which only excludes charges for new hardware and service subscriptions like Microsoft 365 – everything else IS included), we do charge for changes to setups.
There are a few things we don’t handle for free. But don’t worry, they’re all clearly outlined here!
What’s not included in your plan:
- New hardware and service subscriptions: These are always extra, regardless of your plan. Think of it like buying a new phone – the plan covers data and calls, but the phone itself is a separate purchase.
- Onsite support (BASE IT and SMART IT plans only): If you need someone to come to your office and fix something, there’s a fee (except for TOTAL IT plans which include this).
- Changes to your setup (BASE IT plan only): Adding or removing users, changing devices, or other big changes usually require an admin fee. But it’s free if you have a SMART IT or TOTAL IT plan!
What is included in your plan:
- Most support for your devices: As long as we set them up and your users are using them normally, all the day-to-day support is covered.
- Change requests (SMART IT and TOTAL IT plans only): Need to add a new user, retire an old device, or something else? Just use our handy form and it’s free!
In short:
- TOTAL IT Plan: Everything’s covered except new hardware and licenses.
- SMART IT Plan: Most things are covered, but changes and onsite support usually cost extra.
- BASE IT Plan: Basic support with a longer response time, any changes and onsite support always cost extra.
We want to be upfront and transparent about pricing. While some scenarios might require additional fees based on your specific needs and chosen plan, we’re always happy to discuss them in detail and find the best fit for your budget. Contact us today for a personalised quote!
