Core Services and Bolt-ons

We believe in making life straightforward for our clients, so we’ve made it easier than ever to select the services that work for you.

Our Core Service Packages

Choose from our Essential, Standard or Premium packages or contact us if you’re thinking of something a little different.

ESSENTIAL

STANDARD

PREMIUM

Unlimited remote support

8 hour SLA

Remote monitoring suite with remote access tools

Managed antivirus

Annual Strategic IT Review

Computer patch management for common software and MAC and Windows

Office 365/G Suite backup

Email filtering for Office 365/G Suite accounts

Web filtering for all office based and business owned computers

Mobile device management

4 hour SLA

ESSENTIAL

Unlimited remote support

8 hour SLA

Remote monitoring suite with remote access tools

Managed antivirus

Annual Strategic IT Review

Computer patch management for common software and MAC and Windows

STANDARD

Unlimited remote support

8 hour SLA

Remote monitoring suite with remote access tools

Managed antivirus

Annual Strategic IT Review

Computer patch management for common software and MAC and Windows

Office 365/G Suite backup

Email filtering for Office 365/G Suite accounts

Web filtering for all office based and business owned computers

PREMIUM

Unlimited remote support

8 hour SLA

Remote monitoring suite with remote access tools

Managed antivirus

Annual Strategic IT Review

Computer patch management for common software and MAC and Windows

Office 365/G Suite backup

Email filtering for Office 365/G Suite accounts

Web filtering for all office based and business owned computers

Mobile device management

4 hour SLA

Bolt-ons and Additional Services

You can also select multiple bolt-ons, including:

Web-filtering

  • Stop users accessing malicious websites which link to viruses and ransomware.
  • Restrict users from accessing inappropriate websites (e.g. adult content, offensive materials).
  • Prevent access to social media sites, for a more productive workforce.

Email-filtering

  • Minimise spam, filter out viruses and protect against “zero-day” attacks.

Server support

  • Managed server monitoring for a streamlined system with minimal downtime.
  • Regular software and hardware updates to enhance performance.
  • Easy backups and simple file restore tests.

Full server restore test

  • Annual full restore-testing onto our ITGUYS test server for disaster recovery planning.
  • Cloud backup for servers and for desktops.
  • Belt and braces backup solution that’s secure and encrypted to protect your key data and safeguard against theft and fire.
  • Full business compliance, allowing you to retain data for a specified amount of time and retrieve it in the future.

Router support

  • Your router is your first line of defence against internet attack. We offer full configuration and updates to keep it safe.

NAS (Network Attached Storage) support

  • Updates, backups and protection using a combination of local backup (USB) and cloud-based methods to ensure your precious data is fully retrievable.
  • Remote monitoring of devices and alerts of any potential hardware issues.

Email backup and management

  • As a Microsoft and Google partner, ITGUYS can manage your Office 365/G Suite environment on your behalf, ensuring data security, backup and optimisation of your key online services.

Below are our main additional services:

VOIP systems

  • ITGUYS resells VOIP systems and can order and configure a system tailored to your needs, allowing you to have a robust communications system.

Hardware procurement and supplier liaison

  • ITGUYS can supply your business with all your hardware needs and work with suppliers to get you quality equipment that fits your needs and budget.

Leased line provision

  • If your business absolutely depends on a fast internet connection with a guaranteed level of speed and service, a leased line solution provides a one-to-one connection, ensuring a higher quality internet connection with enhanced SLAs.